Beware of Online Ticket Purchasing Scams

(Attorney General Press Release, July 8, 2013)

Attorney General Bill Schuette today issued an alert advising consumers to be wary of online ticket purchasing scams. The warning comes during the busy summer concert and event season.

“As we enjoy summer, Michigan consumers should protect themselves from fraudulent online ticket sales tactics,” said Schuette. “Summer concerts and events should not be soured by online ticket scammers looking to make a quick buck. Make sure you’re buying your event tickets from a reputable online vendor and do your homework to avoid counterfeiting and identity theft.”

Schuette offers the following tips to consider before you buy tickets online:

~Know your vendor. If you purchase tickets online, make sure you are buying from a reputable website, especially before providing any personal financial information. Anyone can set up a “spoof” website and make it seem like it is the official website of a legitimate venue or ticket outlet. Counterfeiting is also a common problem on websites that function as online classified postings. When using such sites, consumers should be especially wary of tickets that are listed for sale “by owner,” as these tickets are brokered by individual purchasers rather than official venues.

~Do your research. If you are unfamiliar with a ticket vendor, you can call the Attorney General’s Consumer Protection Division at 1-877-765-8388 and ask if we have any complaints on file regarding that seller. Remember, however, that the absence of filed complaints does not guarantee a seller’s legitimacy; it simply means that we have not received any complaints concerning the vendor.

~Use credit. If you purchase tickets online, especially through an online auction site, it is recommended that you complete your transaction using a credit card. Using a credit card gives you the ability to dispute a charge for an event cancellation, or if you receive counterfeit tickets a venue refuses to honor. Choose sellers with histories of satisfied customers, and make sure the online bid amount is listed in American dollars.

~Shop securely. If a website begins with “https,” the “s” indicates that the website is “secure” when you access the order page of the site where you are asked to enter your personal information. Another indicator of a secure website is an image of a closed lock located at the bottom of your screen. Secure websites take precautions to ensure that others cannot see and copy the personal information you provide.

~Inspect your tickets. Physically inspect your tickets if you purchase them through a third-party source. The venue may also offer feedback about unique features of authentic tickets. Examine the tickets for discrepancies, including text misspellings, official hologram omissions, and bar code irregularities. Remember, if you’re getting a deal that seems too good to be true, it probably is.

Unfortunately, special events like concerts or festivals are sometimes cancelled by the venue or promoter. When such cancellations occur, the venue, promoter, or other associated planners will sometimes provide consumers with refunds. Other times, the purchased tickets may be honored at a later event. Concerned consumers can read more about avoiding ticket scams at the Attorney General’s consumer alert entitled, “Online Ticket Purchasing,” available here: http://1.usa.gov/16ZVvrp

For additional tips on how to protect yourself when shopping online, please see the Attorney General’s consumer alert entitled, “Tis the Season for Protecting Yourself When Making Purchases,” available here: http://1.usa.gov/YyAZwj

If you have a complaint regarding tickets you purchased online, please contact the Attorney General’s Consumer Protection Division at:

Consumer Protection Division

P.O. Box 30213

Lansing, MI 48909

517-373-1140, Toll free: 877-765-8388

Fax: 517-241-3771