June 19 – Resolving Conflict on Main Street Presentation

June 19 – Resolving Conflict on Main Street Presentation

Pontiac, MI –

Learn how to improve communication and reduce conflict to produce better results for your community and strengthen relationships with stakeholders.

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Resolving Conflict on Main Street


Wednesday  |  June 19, 2019  |  8:30 a.m. to 4:15 p.m.
The Treasury | 30 N. Saginaw Street, Pontiac

Register at: AdvantageOakland.Eventbrite.com
Cost: Free  |  Registration Required by June 16

Speaker Spotlights

Sessions Four and Five: Strategies for How to Properly Manage Different Personalities and A Real-World Group Exercise

Learn how to manage the different personalities in your downtown — while maintaining your relationships in order to effectively do your job.  You can acquire the skills needed to help you navigate the different opinions and ideas while building consensus and partnerships with vested stakeholders in the unique environment of a downtown.  During the group exercise, you will be working through real-world communication issues. The topics will come from the attendees.

NOTE:  During your online registration or at check-in, you will submit three questions or situations you are facing at work. These could involve any of your stakeholders (e.g., board members, residents, clients, etc.). Provide something relevant to you to be discussed with the group.


Training and Development Analyst II, Human Resources, Oakland County, Waterford

Bertolini came to county government as a retired public middle school teacher with over 25 years of experience. She has a proven track record of educating people of all ages — while providing strategic thought to make successful change a reality.

Throughout her career, Bertolini has shared her expertise on instruction at conferences across Michigan and the Great Lakes region. In her professional leadership roles, she has been successful in initiating new programs for both students and educators. She challenges and supports her teams to elevate the development and delivery of highly effective instruction.

Bertolini has taught students of different nationalities, cultural backgrounds, races, ages, socioeconomic levels and ethnicities. She received her Bachelor of Arts degree in elementary education from the University of Michigan and has two master’s degrees, the first in reading and language arts and the second in educational studies-curriculum, instruction and leadership from Oakland University.


Training and Development Analyst II, Human Resources, Oakland County, Waterford

Deneau is a training and development professional that leads, develops, facilitates and coordinates personal and organizational change initiatives at Oakland County. Prior to the county, he worked in a similar role in the finance and manufacturing industries.

After a successful private sector career helping and developing employees, corporate customers and the public, Deneau uses his skills and passion for helping to further develop Oakland County’s employees and communities.

He received his Bachelor of Science degree in public administration from Central Michigan University, and his master’s degree in training and development from Oakland University.

Who Should Attend?

~Main Street, Downtown Development Authority and non-profit organization leaders, staff, boards and volunteers

~City, village and township elected and appointed officials,
boards and staff


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